There is no profile button as the account is closed

It's still showing my account as account as closed.
With the negative balance

I sent money to the account it shows as received but balance still negative

Unable to get support in app now

I transferred money out then clicked close.
Now it popped up with -9.99€

@New-Red-Lynx-1106026373#291758 I would ask for payment statement from them.

Do you have a personal or business account.
If it is a business account it's might be due to the international fees.

@Rogier-Lommers#291759 it's called testing in production, seems like a common occurrence

Unfortunately not, but today they have an announcement... They might announce something

Can you please provide more information, what prize did you win

I occasionally wait about 2 weeks to get a copy/paste template response.

For non confidential things I post here and get better support

Technically you can convert savings account to bank account, send the money out and then convert it back to savings account

@New-Mandarin-Gazelle-3465044923#284952 yes that's a scam. Please stay safe

@trovadordasilva#284912 I have had my metal card for about 1 week and it's perfect for everyday use.

It's just a shame it's valid for 4 and not 6 years

If you are doing it to show off you are doing it for the wrong reasons,
If you wanted to plant trees maybe find something local and donate there

I personally would like the option too within bunq as the easy green is a bit too much for me

No longer true unfortunately, they now have the same validity as the plastic cards

@sotirios-Black-Moose#284820 sometimes I noticed support is faster here,
Also reported in the app just incase

@Bogz#284744 if they would state that I would be perfectly fine with it, my plastic card expires next year but all the plastic is pealing and contactless no longer works,

I ordered the metal card just to test it

Sorry for coming across so blunt, did you read the answer you provided how does the environmental impact increase the longer you use use, to me it would seem if I use a card for 6 years it will have less impact than when I use one for 4.

As a base metal cards generate more C02 than plastic one, both production wise and shipping too