• All my planned payments are gone

I just checked my planned payments and it looks like ALL planned payments are gone. I receive the "create new planned payment" screen. What happened?

    Same with me. The planned payments worked today, but I wanted to adjust a couple of them, but when I go to planned payments I also receive the "create new planned payment" screen. Both in the app as on when I log in to the website.

      P.S. If I select a payment that was a result of a planned payment, the description says (in Dutch): "null verstuurd". Maybe something to look into as well.

        Hey there, guys 👋 Thank you for being apart of the community!

        We appreciate you bringing this to our attention. Providing you with the best experience has always been our goal! I've let the relevant team know about the issue you're having. In the meantime please reach out to support, providing more information if available 🙏

        We'll try to fix this for you as quickly as possible and keep you updated along the way.

          I have the same problem that all my scheduled payments are gone. They were there this afternoon, and since this evening they have vanished. Do I have to reschedule them or will bunq fix this so that they will be restored?

            @SatellitePeppercorn#291367 Hey Jon 👋

            Thanks for reaching out to us! We got this fixed right away and all your scheduled payments should be restored now 🙌 Please let us know if you have any questions or need further assistance 🌈

              Thnx for the quick follow-up. I had to kill the app to make it restart, but they are back indeed and everything works as expected again.

                6 days later

                @emily-Blue-Wolverine#291376 Would be nice to get some insights in how this passed the Quality Assurance department. In my opinion this really is a basic must-have (core) feature of a bank. How is it possible that it broke on production?

                  ik heb het net gecheckt, en bij mij staan ze er nog. zal het de 24e even in de gaten houden

                    @Rogier-Lommers#291759 it's called testing in production, seems like a common occurrence

                      Write a Reply...