Nikoleta 🇧🇬🇬🇧

  • Dec 30, 2021
  • Joined Jul 29, 2020
  • Hi-fives: 299
  • In Can I deposit cash into a Geldmaat with Bunq?

    @MK8208#234604 Hi there 👋

    Currently the cash deposit options are Barzahlen and Viacash for residents of Germany, Austria, and Italy. And PaySafeCash for bunqers living in Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. You can find out more here.

    • In [FIXED] When will dyme be available for bunq ?

      Hi everyone!

      I checked this further and currently there's an ongoing bug when trying to connect to Dyme. We're working towards fixing it and will update this topic as soon as the bug is resolved. Thank you for your understanding 🙏

      • In Hanseatic Bank / OTTO bank transfer issues

        @Rachida#234554 Hi!

        This is the community forum. For account-related problems, please contact Private Support. You can get to it in the app by following these steps:

        • Go to Profile
        • Tap on Settings in the right corner on top
        • Scroll to the bottom, tap on Need help? Get Support

        Thank you for the understanding 😊

        • In [FIXED] When will dyme be available for bunq ?

          @Johannes-Navy-Llama-1450552026#234555 Hi there 👋

          Dyme is currently available with bunq and it's integrated in the app, so if you want to use it just go to Profile > scroll down > Add-ons > Show all > find Dyme and tap on Get.

          • In Mijn connectie verzoek wordt niet gevonden

            @Milan-Maroon-Penguin#234502 Hi there 👋

            Could you please ask the person in questions to first create and verify their bunq account, as they need to have such to Connect with you or one of your accounts. Hope this makes sense! If you need further help, you can always reach out to us in the app (Profile > ⚙️ > scroll down > Need help? Get support). Thank you for the understanding 🙏

            • In Setting/changing VAT numbers

              @Ihsan-Navy-Kiwi#234451 Hi there 👋

              Please send this information to us in the app from Profile > ⚙️ > scroll down > Need help? Get support and we'll add it manually for you 😊

              • In payement non autorisé

                @jean-Olive-Falcon#234408 Hi there 👋

                I'm sorry to hear this happened to you! In such case I would advise you to freeze and replace your card following the steps in here and here.

                You can also request a refund for the unauthorised payment(s) within the app. Please see how to do this here. If you need further help, please contact us in the app from Profile > ⚙️ > scroll down > Need help? Get support.

                • In Karte defekt - Ersatz kostenlos?

                  @Bjoern-Silver-Bear#234342 Hello there 👋

                  This is the community forum. For account-related problems, please contact Private Support. You can get to it in the app by following these steps:

                  • Go to Profile
                  • Tap on Settings in the right corner on top
                  • Scroll to the bottom, tap on Need help? Get Support

                  Thank you! Merry Christmas 🎄

                  • In Opzeggen hoe doe je dat?

                    @Caroline-Green-Akita#234235 Hi 👋

                    If you wish to close your bunq account, you can do so following these steps:

                    • Go to Profile
                    • Tap on Settings in the right corner of your screen
                    • Select My plan
                    • Tap on Close Account
                    • Select Close my account.

                    More information can be found here.