Additional questions about the SuperGreen

Walter-Golden-Kiwi

Justin Zelfde hier.

Van Knab overgestapt naar Bunq omdat het gras zo groen leek. Partner overgehaald via Join.

Na een keer slikken de Green card besteld (om te ontdekken dat FitBit die niet ondersteund, terwijl Mastercard en de normale Bunq card wel geaccpteerd werden).

Nu dit .... Ik doe echt mijn best om de voordelen te vinden, maar dat lukt nog niet zo goed. Bunq is wél goed in rekenen vermoed ik zo.

Kimberly-Indigo-Cheetah

bunq Which users did you ask? We didn’t receive a survey.

Walter-Golden-Kiwi

Laura Het gras bij Bunq lijkt groener. Vond ik ook. Ben ook ex Knab. Maar ik krijg met de dag meer heimwee. Dit duurt niet zo lang meer denk ik.

LauraOE

Walter Nou zo zitten wij nu ook. Maar zijn net een maand over en alles is net opgezegd, en hebben overstapservice aan staan. Super vervelende situatie nu. Wij gaan het nog maar even 2 maandjes aankijken of het beter gaat, zo niet dan zijn wij ook weg.

TimothyA

@bunq will the Green Card now be called Metal Card as in your pricing sheets?

bunq

Thank you for your feedback, we’re here to listen to your wants and needs to always improve your bunq experience. To keep our Together Community enjoyable and accessible for all our users we ask you to follow our Community Guidelines: https://together.bunq.com/d/6226
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Walter-Golden-Kiwi

bunq If Bunq is here to listen to our wants I'm affraid you hear something different as what I hear ..... (and feel). 😪

Walter-Golden-Kiwi

Stephanie Mooi en duidelijk verwoord.

Walter-Golden-Kiwi

Laura Ja, die overstapservice heb ik nog ook aanstaan. Maar goed, geen onoverkomelijk issue en vooral geen reden voor een lock in. Wellicht luistert Bunq naar het 'enthousiasme' van de Bunqers en doen ze een 'Sonosje'. Zo niet dan ben ik veij snel weg.

Heisenberg90

Tom Hallo Tom. Was ist hier mit Sepa Lastschriften? Werden diese als Ausgaben gezählt, womit Bäume gepflanzt werden?

Tim

Hi Reik

Only (online) card payment will count towards planting trees. This will not count for SEPA, iDEAL, SOFORT or Direct Debits.

Tom

Lip

Hi Phil!

If you're a SuperGreen member, you get the Metal Card absolutely free as long as you stay SuperGreen for a year! 🎉

If you decide to leave SuperGreen before that, you just pay the difference between the cost of the card (€129) and the subscription fees you've paid since ordering the Metal Card.

Hope that helps clear things up!

Cheers
Tom

Phil-Lord

Tom Super 👍🏼 Dankeschön. War sehr hilfreich. Aber meine travelcard kann ich auch behalten und die funktionieren noch ?

Heisenberg90

Tim Ok danke für die schnelle Antwort.

Etwas schade finde ich allerdings, dass jetzt nur noch 1 Baum pro 100€ gepflanzt wird anstatt von 2 Bäumen. Das war eig auch der Hauptgrund, weswegen ich mich für die Green Card entschieden habe.
Und bei mir sind die anderen Ausgaben auf den anderen Unterkonten nicht so hoch, um diesen Unterschied auszugleichen. Somit pflanze ich am Ende sogar weniger Bäume als zuvor und muss sogar noch mehr dafür bezahlen... sollte das der Sinn dahinter sein?
LG

Tom

Mitchell 🤯

Hey Mitchell!

You should receive an email in the coming hours (if you haven't already) explaining the move 😊

Cheers
Tom

Jochen

bunq That was handled quite badly 😔. A 60% price increase just like that is a lot!
A better solution would have been to not give new users the option to create Joint Memberships but keep it for existing ones.

RobertK81

Okay, communication could have been much better indeed.
For example here:
"As a Premium user with a Green Card I planted 2 trees for each €100 spent, is this still the case?

With bunq SuperGreen, we made planting trees easy for everyone. Research has shown that a bunq SuperGreen user, by planting trees with all their bunq cards, will plant 50% more trees than a Premium user with a Green Card would have!"

This is a confusing and frankly, a bit bullshit answer. I can read it multiple times and still not be sure if the answer is yes or no.

Just tell it how it is. The answer is no, right‽ From now on, I will only plant 1 tree for each 100€ spent.
And at least for me, for the same cost as before (actually more since my wife will have to pay more because of the lost Joint option), that means planting less trees, because I actually took care to use the Green Card pretty much on all payments.
So yes, I may have a little added comfort, because now I can use all cards and manage finances that way. But I will definitely be planting less trees.

bunq

Robert Hi Robert,

In general, 50% more trees will be planted with the SuperGreen subscription than with the Green Card.

It means that we did some researches and that they show that by the end of the year we will have more planted trees that if we hadn't launched the SuperGreen subscription and kept the Green Card only.

We hope it is a bit more clear!

LauraOE

Walter Ja nou ik hoop dat bunq luistert naar al deze enthousiasme. Daarom geven wij het ook nog even. Hebben ze tijd om hun fouten goed te maken ;)

R

I have taken some more time to let things sink in and form an opinion of the changes that happened today, and to be fair: I'm actually pretty disturbed.

At first, the changes seemed fine to me. Instead of paying 7.99 a month and 99 a year, I would pay 16.99 a month. This is more clear and easier to manage.

Then, I realized most other packages (free, joint, promo etc.) are affected too. The people having these packages would now have to pay the full premium price. Part of me thinks it's fair that everyone pays the same, but the time period these people have to adapt is simply unfair.

I started thinking: If I pay 16.99 a month, that means I pay more per month than I do on average now. If all other (free) packages have changed too... everyone is paying more?

... So bunq's change has directly negatively impacted the finances of all customers! This got me a bit annoyed ...

Lastly... as always... the communication. The communication from bunq's side has often been poor, but this time it was genuinely terrible. Changes were pushed, hours later these changes were communicated in a manner of 'you chose this, deal with it'.

I have been using bunq for a long time, don't see a reason to change this, but if the willingness to switch banks was a stamp card, mine is nearly full.

Please bunq. Set things straight for the free users and give them a better offer. Set things straight for the paying users and don't make them pay even more. And above all: COMMUNICATE BETTER.

Make me proud to be a bunqer again, instead of having to almost be embarrassed to explain to all the people I recommended bunq to that 'I also don't agree with some of these changes'.

RobertK81

bunq Hi, thank you for your reply. 😊
I get the part with the research and I trust that it is valid, even if not for my individual case.

My point was more regarding communication - for a modern, user-friendly bank of the free, you should be honest, and clear.
So if the question is "will I still be planting 2 trees per 100€?", start by saying "No. It will only be one tree from now on."
You can still add the part with the research as an explanation.

Besides the communication, the real issue here for me (and apparently many others) is the losing of the Joint Membership.
For me as a happy Green Card user, the math adds up.
But for my wife, who is here because of the Joint Membership and doesn't need all the cards and accounts coming with full premium, there is only more cost, for no real benefit. I think that might be the case in many households and relationships, and cause for a lot of discussion.