You at Bunq get the kind of arrogance that we are getting used from the Big Banks. But now it is done. I'm a customer of the first hour of Bunq and support their mission.
I understand new prices and phase out of legacy accounts are part of this. Cause of change of strategy and lean moving forward.
But this is misleading communication. Even this is just a upgrade of pricing it is not communicated as such.
This happend before from free to paid trow my business account and now to my joint account you want me to pay 80% more.
But my mailing and your messaging looks like we going green and 80% of customers want this. It does not mention anything about your price was 9.99 and become 18.- per month.
I find this misleading and since it is not the first time I'll aswell post this to the ACM (autoriteit consument en markt)
EDIT: for others here you can apply if you feel misled: https://www.consuwijzer.nl/doe-uw-melding-bij-acm-consuwijzer
