Bart N.

  • Nov 4, 2022
  • Joined Apr 28, 2017
  • Hi-fives: 2
  • Goodevening,

    After some years without any complaints, this month bunq disappointed me multiple times. I hope you'll fix the user experience in these things, because it's not quite user friendly

    1. I accidentally (without any notice) opened a 26th account, which costs me 19 euro's(!?), it would be great to get a warning about this, because I'm not counting my accounts very often.
    2. Mu cards were running out of valid date. After trying to renew them I had to pay 9 euro's each, but after blocking my old cards, I could renew the cards for free (but those I didn't need anymore, because I just ordered new ones already). I know, my mistake, but maybe user could be directed a little bit better
    3. One of my renewed cards got the same 'valid thru' date as another card which is quite old, I think around 1 year. ( In that way, I have to renew more often and pay 9 euro's each again)

    Please fix some these issues, it will improve the the user friendlyness a lot!

    Thanks

    • Being able to switch accounts setup for a card is one of my favourite features of bunq. However, there is one downside, because I switch them sometimes, i forget how it's set up. So I have to check if the right account is connected.

      It would be great if we will be able to set a default card setup which will set back to default regularly (daily or after some X hours). This way we can be sure the card setup is right and we don't have to check.
      Account switches will be still possible on a temporarily basis.

      Hope you'll introduce this very quick!