Michael Hey Michael 👋
Thanks for reaching out!
Please know that as a bank, to make sure everything stays safe, we pay close attention to how our customers use their accounts. Whenever we recognize suspicious activity that goes against our Terms and Conditions, we take immediate action. This helps keep your account safe, and protects your data.
We’ll never intentionally freeze or close an account without a good and fair reason. You can learn more about the process we follow, as well as all the possible reasons we would block someone's account, here 📚
Also, please note that this thread is about phone verification, not account restrictions, and please try to post to a relevant thread next time, thanks! 🌈