• Close my personal account but not my business account

Happy new year! I have both a personal (this one) and business account, but I was not able to close the personal account. Instead I accidentally changed the personal plan from Easy Travel to Easy Green, please don't bill me for that ☚ī¸

When I try to close the personal account with "Houd mijn zakelijke rekening(en) open", the next menu has only 1 option with "Behoud Easy Savings" which just sends me back to the previous menu.

So I want to avoid closing my business account and I seemingly can't close the personal one. I don't know why I have a personal account, it's empty, unused and has no cards.

    I eventually managed to close my personal account via the gear wheel :)

      @Peter-Pink-Kiwi#287325 Hi! At bunq, everyone needs a personal account. Even if you're using a business account, you also need a personal account to log in to your business account. You can use the free Easy Savings plan on your personal account.

      You can easily change your plan from Easy Green to Easy Savings. The Easy Savings plan only supports one savings account. Make sure to close all your other personal sub-accounts before changing the plan.

      I see you deleted your personal savings account. Keep in mind you didn't delete your personal bunq account, just one sub-account.

        Well that explains a lot, I swear in the past I had only my business account. I'll switch to the Easy Savings plan then. I just wanted to do some new years cleaning up but thanks for clarifying everyone needs a personal account too.

          @Peter-Pink-Kiwi#287334 Correct, in the past a personal account wasn't necessary. But this changed a few years ago.

            @Peter-Pink-Kiwi#287334 Hey Peter 👋 Indeed as @thijsoost#287338 mentioned even if you're using a business account, you also need a personal account to log in to your business account. If you have been charged for the Easy Green subscription on your personal account you can contact our support team and request a refund for the invoice. Have a wonderful day ahead 🌈

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