• Ideas

  • [Suggestions] Automatic extra payments

Goodevening,

After some years without any complaints, this month bunq disappointed me multiple times. I hope you'll fix the user experience in these things, because it's not quite user friendly

  1. I accidentally (without any notice) opened a 26th account, which costs me 19 euro's(!?), it would be great to get a warning about this, because I'm not counting my accounts very often.
  2. Mu cards were running out of valid date. After trying to renew them I had to pay 9 euro's each, but after blocking my old cards, I could renew the cards for free (but those I didn't need anymore, because I just ordered new ones already). I know, my mistake, but maybe user could be directed a little bit better
  3. One of my renewed cards got the same 'valid thru' date as another card which is quite old, I think around 1 year. ( In that way, I have to renew more often and pay 9 euro's each again)

Please fix some these issues, it will improve the the user friendlyness a lot!

Thanks

    @Bart-N#270482 Very good suggestions!

    1. Personally I don't use that many sub-accounts, but having some kind of indicator showing how much sub-accounts you've used would be great!
    2. You should receive a notification of an expiring card a few months before it expires. Replacements should be free (if not you can contact bunq support). But I also didn't receive a notification before my card expired, seems like the notifications don't work.
    3. Indeed renewing cards that don't expire within 1-2 months results in receiving a replacement card with the same expiration date.
      Thijs changed the title to [Suggestions] Automatic extra payments.
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