@Wouter-Purple-Dragon#256909 Hi Wouter! Unfortunately, it's not possible to disable the email notifications at the moment. You can however create a filter in your email client to filter out those emails and send them straight to your archive/trash.

@thijsoost#256910 The problem for me is opposite 😂 I don't even receive any Email notifications upon receiving payments or pre-scheduled transfers.

@New-Teal-Squirrel-4119614047#280326 And you've enabled them in the settings?

@thijsoost#280327 Yeah, it is all enabled and I even added one extra Email and confirmed the initial email and the second one via Email received "from Bunq" ! All efforts in vain and no single Email notifications yet.

@New-Teal-Squirrel-4119614047#280328 That's strange! Have you contacted bunq support about this?

@thijsoost#280343 Yes,I did a few days ago but no feedback

Hey all! Our guides are able to check and adjust the marketing preferences for everyone 🙌 This way we can ensure that you receive the emails you wish to receive at all times 🌈

@alice-lime-puma#280434 This is Bunq feedback I received for payments _received email notifications issue : " We currently do not send emails about receiving payments by default, this is not option at the moment. You only receive a push notification for such activities." -----> In short , it is not supported ( why is it there selectable by user then?! 🫨😏)

@New-Teal-Squirrel-4119614047#280476 I've reached out to our team to see what exact "Payments" emails we send out to shed some more light on this, and further explain this feature 🙌 We'll get back to you about it ASAP 🌈

@New-Teal-Squirrel-4119614047#280476 Hey Masoud 👋 I'm back with a more elaborate answer. We send emails within the 'Payments' category for failed card payments caused by insufficient balance or an inactive card for instance, Auto Vat, payment investigation confirmation and updates, refund requests, payment sorter and chargeback requests. The option to select "payment" emails refers to these topics. We don't send emails for receiving and sending transfers at the moment 🌈

I started sending messages to bunq about receiving email notifications upon payment in October 2023! Still no fix and they just closed the ticket this month. This is ridiculous. I’m really flabbergasted about the customer service

Hey there, @New-Scarlet-Weasel-3990272495#292236 👋 Thank you for being apart of the community!

It seems you're currently experiencing a bug. Our developers are already aware of the situation and are working on a solution for you. Before they can release a fix, they will thoroughly test everything, which takes time. This is done to make sure everything runs smoothly and to give you the best possible bunq experience. Once a fix has been released, you’ll be notified in the app 🚀

@Olive-Gemsbok#292238 I know you’re working on it. But it’s frustrating that it is taking so long. And then finding out because of my plan I also can’t use Zapier to update myself on payments… I hope you understand.

Please allow me to use Zapier as a compensation for your email notification issue. I’m on an easy bank business plan

@New-Scarlet-Weasel-3990272495#292483 Unfortunately I don't work at bunq, I'm just a user like you!

Hello @Olive-Gemsbok#292238 ? Pls respond

@New-Scarlet-Weasel-3990272495#293078 If you have a question for bunq, please contact bunq via the in-app chat (Profile > Support Center).

@thijsoost#293084 I've done that countless times... They closed my ticket (I guess they're getting tired of a customer asking to bug fix or granting a solution). Last time in this chat Marko replied two days after my post, now it's been over a month later with no respons.