Hi 🙌 there,
I know for the big issues or outages sometimes Twitter messages are sent out... I have to say not consistently... but that is good 👍
I feel it would be great and probably would help to lower amount of tickets and discussion on Together if an easy link within the App would be added... close to where the support tickets are open or/and in the Community tab. The link... or additional form, should display current "High impact" bugs or general issues and if possible expected resolution.
I give an example when recently the transaction were not getting through as instant payments (General outage probably) or general interface App bugs which are due to be fixed soon.
For a new user, or users who do not access the support or Community app very often, it is hardly impossible to understand if a bug is outstanding or if there are general system issues.
I know it can be a delicate topic... but it is perfectly matching the transparency policy bunq is rightly and proud to adhere to 👍
Thank you for reading 🙏
Hope to see something in the works soon and happy to test if needed 😀
Have a great bunq 🌈 day
Regards
GG
