• Bank Certificate

Thanks - I actually just need one just to match the account to the entity (without any balance details), any clue?

    @Mattijs-Maroon-Kiwi#276929 That doesn't exist, unfortunately.

      @Mattijs-Maroon-Kiwi#276929 If you set the app to French, there is one additional document you can download: https://together.bunq.com/d/5375 However that will probably be in French, I haven't tried it in a while.

        a month later

        @Valerio-Blue-Hummingbird#219073
        European banks are obligated to make a unique certificate for every customer, not a bank statement, but a document certified by the bank.
        What's strange about bunq is that when a customer asks for a certificate, they are told to just print out a bank statement while, know that its not what the customer i asking for. I've had this issue in the past, but if you are persistent eventually you'll receive it, they just like to act like they don't know what you are talking about.

          To be honest, i dont why it complicated to receive this document, maybe not everyone at customer service know how to deal with this question.

            @Michael-Lime-Llama-2466432865#278256 I've never needed such a bank certificate 🤔

            Where did you read that European banks are obliged to have one?

              2 months later

              What is the problem of making one card in the app that contains only this data and enabling it to be printed to pdf? After all, it's 5 minutes of programming...There are a lot of unnecessary things in the app, and what customers ask for, there is no...

                @Michael-Lime-Llama-2466432865#278254

                ik heb hem 1x nodig gehad. bankierde toen bij de abm amro. ik liep het kantoor binnen en liep na buiten met het document.

                een bankafschift is niet het zelfde als een certificaat

                  Hey there, @New-Silver-Wolf-3351201073#279985 👋
                  We hear your feedback, and we truly value your input. We're continuously working on enhancing our app to meet our users' needs and expectations. While implementing new features takes time and careful consideration, your suggestion is valuable to us.

                  Feel free to reach out to our support team in order to ask for the specific document you need, so they can further assist you 🙌

                    8 months later

                    @sotirios-Black-Moose#280027
                    This I have done - strange its not a standard requested download document type. Especially for a virtual bank as getting something certified is not a reality. I will await the response, in roughly 7 days.

                      @thijsoost#278261 Hi, I am a French user and we need this document regularly, it's called a RIB, (relevé d'identité bancaire), and a long time ago I and others hassled Bunq to add this to the possible downloads, which they eventually did. If you're a French user, this should be a download for you.

                        @Nick-Davies#290299 Interesting! Thanks for the explanation

                          @Remzi#290348 Aha! Is dit iets wat alleen voor zakelijke rekeningen relevant is? Ik heb hier zelf namelijk nog niet eerder van gehoord

                            5 months later

                            Een RIB heb je in Frankrijk nodig voor als je bijvoorbeeld iets op afbetaling koopt. Of als je een abonnement neemt. Dat zijn zomaar een paar voorbeelden. Dit is vaak een pdf of een print waarop jouw naw en die van jouw bank op staat en natuurlijk jouw iban en Bic. Als je een RIB pdf nodig hebt bij Bunq zorg ervoor dat je de taal van jouw telefoon en app in het Frans zet.
                            Alleen dan kun je dit terugvinden in het menu bij de instellingen van de betreffende rekening.
                            Hopelijk was dit een beetje duidelijk.

                              7 months later

                              • José

                                •  
                              • Post #29
                              • Edited

                              Hi, I also need something like the RIB document, but in Portuguese, It's called Comprovativo de IBAN/SWIFT

                                • ThijsProdigy

                                • Post #30

                                Best to contact bunq support about this

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