• More & Free users final thoughts & ideas [collective topic]

Helaas vertrouwen is echt nu helemaal weg. Dat is het probleem. Een bank moet betrouwbaar zijn. Punt!

    My question/feedback would be whether you considered the current corona situation when you decided to make this change. Besides people having more important and difficult things on their minds than their bank subscription, you can't even go to a physical bank at the moment because they are closed in most of Europe.

      I am not affected by this at all, since I’m a paying premium customer. Still the way changes are communicated disappoints me and makes me reconsider using bunq

        @bunq#155958 Wow, you are so generous! A whole month extra! Christmas came early this year.

        Seriously, I have voiced my complaints in other topics which are either closed or deleted. Lambda M gives a nice summary of his complaints which coincide with mine.

        First, your communication style. You're a bank, you handle money. I am an adult and I want to be taken seriously, but instead your emails look like they were sent by De Efteling.

        Second, stop lying. According to some mysterious poll a majority desires planting a bunch of trees and more 'convenient' plans. I doubt whether this was a representative poll. I suspect that you already knew the result beforehand, a result that happened to perfectly fit with all these changes that you already had in mind anyway.

        Third, unreasonable price increases. I realize that the current fee of 1 euro a month is unsustainable. You're a private company and you need to get your profits somewhere. You can play with my deposits a little bit, but with current interest rates that isn't going to make you anything. So a price increase is understandable. But 800%? Come on.. Especially when you try to impose it on me as if it was something I requested, that is in my personal advantage.

        I feel treated like an idiot, and after reading the other contributions to the forum I know I'm not alone. Something seriously went wrong during your last meeting. So answering your initial question: goodbye it is. I will be looking for a bank that doen't see me as a retard.

          @bunq#155910 Dit schiet bij mij echt even in het verkeerde keelgat. Behalve het feit dat de subscriptions tegen eerdere beloftes (dat ze ondersteund zouden worden tot einddatum van de passen) in nu gewoon worden opgeheven, ga je ook nog een topic maken om deze long-time trouwe klanten vaarwel te wensen? Hiermee zeg je dus basically dat je ze weg wil hebben. Ik behoor niet eens tot die categorie, maar dit vind ik echt bizar.
          Gaan jullie de volgende keer dat er dingen veranderen weer trouwe klanten de deur wijzen?

          Mijn bunqhart breekt als ik dit lees, als ik zie waar jullie mee bezig zijn. Echt heel jammer.

          Neem alsjeblieft de hulp aan die wordt aangeboden van alle kanten door trouwe klanten die jullie nog een kans willen geven en mee willen denken over hoe jullie dit in de toekomst beter aan kunnen pakken. Ga alsjeblieft terug naar de tijd dat de klant nog op nummer 1 stond op het prioriteitenlijstje... Please don’t let me down 🥺❤️

            Je suis très satisfait des services bunq ! 🌈 je trouve le prix raisonnable et la banque superbe ! ❤️

              @bunq#155958 En hoe zit het dan met de beloftes die jullie eerder hebben gedaan? Je weet wel, dat bunq More gebruikers hun passen mochten gebruiken tot ze verliepen en dat Promo abonnementen niet zouden verlopen.

              Wat is een bank waard als die morgen kan verzinnen dat de beloftes van vandaag gebroken kunnen worden?

                The survey really irritates me as well. I filled it out and said, yes, of course more trees would be better. And more clarity about subscriptions would make sense too. Who would possibly say no to that?

                This means I'm part of that '81%' but I strongly disagree with the decisions you've made, like many others here.

                Simplicity is important, but don't oversimplify and expect everyone to need/want the exact same plan. I added this as a note in the survey too.

                I used to be on the Free plan until 9 months ago, when I joined a pack. So far I still don't use many of the premium features. Having 5 accounts and 2 cards would work just fine for me. That's also why I held off on leaving Free before: why pay so much for something that I don't take full advantage of? Is it really that surprising that people are pissed off now?

                  -edit: Removing my own comment as bunq changed the title of this topic-

                    @janole#155963

                    That's exactly what we would like to avoid! For this reason, we will check if all the users that we upgraded have used their account at the end of this trial period. Depending on this, we will freeze their accounts and send them an email letting them know about the situation to avoid any surprise or leave them as premium users.

                      @bunq#155995 What happens if they have a joint bank account with a different user?

                        NOW you want feedback? A little too late don't you think?

                        You have scared most of the users away. You have proven to be an untrustworthy bank and a little bit pretentious, see your own post #8.

                        You don't communicate in advance.
                        You transfer people to Premium and backdate (if that's the correct term) the transition.
                        You offer 3 months for free (wow, so generous) but only 2,5 months are left.
                        You offer Premium at full price, but don't mention any pricing in the email. Just some BS "what people want" and "trees".
                        You don't mention packs, but while we're at it: why not offer a lifetime discount?

                        You want some real feedback? Grow the hell up. Be a bank and act like it.

                        Bunq lies. Black Friday users were promised a lifetime account, but you delete that sentence after you decide to go ahead with this awful plan.
                        The topic now: https://together.bunq.com/d/5692-black-friday-special-faq
                        (Which they now deleted entirely and greying out my post #70 in which I try to mention this. Like what the hell Bunq?)
                        And how google cache remembers it: http://webcache.googleusercontent.com/search?q=cache:wPFla1hcZp8J:https://together.bunq.com/d/5692-black-friday-special-faq&hl=en&gl=nl&strip=1&vwsrc=0

                        Notice something? That's right! This is missing now:
                        Is there a limit on this membership?
                        You can use this membership for as long as you'd like- it won’t expire.

                        Breaking promises and offering some PR BS about some 81% group and trees. You want to scare the existing customers (away)? Well, you did a great job. You could have turned all of the Free users into paying users if you bothered to offer a good deal. There's a reason people didn't transfer to Premium before. Too many features they don't use and too expensive. So want to make things simple, but can't even come up with a Premium Light version (say 10 accounts with 1 card or something like that) for a couple of euro. No. 7,99 euro. Pay up. Oh yeah, or get into the hassle of "packs" with strangers to get a discount. That's right, if you unite with strangers you get a discount. If you are a longtime customer, you get three months for free. Right. Great offering.

                        Bunq single handedly broke promises, lies in the proces, misleads existing customers, doesn't communicate before acting and more over: when people come here to complain you go full blown North Korea style. Locking topics. Deleting replies. Not replying to any comment, but only repeating your PR BS about "this is what our customers want".

                        Well, guess what? Many customers are leaving. You're left with the hardcore users, but reviews online will make new customers think twice before joining up. So, growth is probably out of the question. So, no future for Bunq. Hence the #Bunqrun.

                        I was a happy Free user. I would have liked to become a happy paying (Premium Light) user. But you missed your chance

                        #BunqLockedThisTopic

                          bunq changed the title to More & Free users final thoughts & ideas [collective topic].

                            @bunq#155958 Jullie zeggen dat het wettelijk verplicht is om 60 dagen van tevoren de gebruikers de tijd hebben om te beslissen.
                            Maar is het dan ook niet naar alle redelijkheid om de gebruiker persoonlijk hierover te informeren....

                            Tot nu toe heb ik alle wijziging moeten lezen via het forum en heb persoonlijk geen mail van jullie gekregen, mijn partner uiteindelijk wel.
                            Maar wat ik wel krijg is een mail "🌈Maak je leven nog makkelijker door bunq met je vrienden te delen!" ????? totaal niet van toepassing nu toch??

                            Communicatie is bar slecht en als je in de support hierom vraagt krijg je een groot standaard verhaal maar uitleg en een antwoordt op de vraag heb ik nog niet gehad. (persoonlijk)

                            dat ik per maand iets meer moet betalen is uiteindelijk mijn beslissing dat ik hier verder mee wil of niet, maar ik ben erg teleurgesteld in de slechte communicatie

                              @Freek-Maroon-Quokka#155999 exactly this. Perhaps some customers, in for a free ride, voice their concerns about losing a free product. Most of us don't. We worry, and we want to have a constructive dialogue on how to move forward. We may not share all of our ideals, but there is plenmty of overlap, and a willingness to pay for what we believe in.

                              The lying, marekting- and webcarespeak is sickening, and saddening. People are (were) reaching out to you bunq, with open arms. All you seem to do is keep rubbing in this PR stain. Unbelievable. Like Amber says...

                                @Freek-Maroon-Quokka#155999 So want to make things simple, but can't even come up with a Premium Light version (say 10 accounts with 1 card or something like that) for a couple of euro. No. 7,99 euro. Pay up. Oh yeah, or get into the hassle of "packs" with strangers to get a discount.

                                Nailed it. I have been asking for this since premium was introduced and often looked at Bunq updates to see if they had come to their senses yet. €8 is too much and besides business users and some hardcore fans, everybody knows that.

                                  @bunq#155995 using an "upgrade" that was automatically applied ≠ giving consent to paying more.

                                    @bunq#155910 buna ziua am o problema mi sa retinut 33,7 eurodin cont si vreau sa mi bagati inapoi

                                      @MDF#156003 heb je misschien al een Premium abonnement? In dat geval krijg je geen mail. Ik neem aan omdat er voor Premium geen wijzigingen zijn.

                                        Ik houd graag mijn Bunq More zolang mijn passen geldig zijn. Dat was namelijk de afspraak. Dank alvast!