Additional questions about the SuperGreen

Jean-maxime-Azure-Leopard

In the middle of a coronavirus crisis where people are.loosing their jobs..removing the free account is not a smart move

LauraOE

bunq Een pack kost 20 euro per maand, terwijl joint 10 euro was. Is dus niet hetzelfde.
Peter B gaf met toch even een beter antwoord dan jullie. Jullie proberen alleen maar meer geld te vangen hiermee.

JojomayO

So this doesn’t change anything for me since I already have Bunq Premium...

But man, you guys at bunq are truly horrible at communicating these kinds of changes! You will see more customers leave when you continue working like this.

You mess with subscriptions way too often. And with every change you take things always that people took for granted (like Joint). And because of that, every change makes things more expensive, never cheaper.

I can totally understand if price increases are needed to make bunqs business sustainable. But please be transparent about it and don’t mask it as a gift/feature/enhancement.

Come one Bunq, get your act together!

Kimberly-Indigo-Cheetah

Eelco Yes exactly. Horrible communication and timing. Totally tone deaf, manipulative and non-transparent.

Michiel-Navy-Panda

Jammer, ik had beter van jullie verwacht. Niet betalen voor diensten die je niet gebruikt was het credo waarvoor ik naar Bunq ben gekomen. Onder het mom van een enquête onder gebruikers van een gratis variant naar 7,- euro per maand gaan is echt een slechte zaak. Ik heb die enquête nooit gezien, maar ik vraag me ten zeerste af of dit écht de wens is van jullie Bunqers. Voor 7,- euro per maand kan ik ook naar een andere graai-bank.

Logix247

Ik heb een promo abonnement... zou gratis blijven “altijd” met de bekende beperkingen echter kan nu dus volle pond gaan betalen... voor iets wat ik als extraatje gebruik... dan gaat dit dus gewoon de deur uit.

Martijn-Blue-Eagle

Dave Precies dat!!!! Altijd gratis....my ass... maarja t boeit ze niet.... ben dus weg

Tom

Jens

Hi Jens!

If you downgrade from SuperGreen, your Metal Card will be deactivated. You can reactivate it at any time by re-upgrading to SuperGreen.

Of course as an existing Green Card member, you get Premium SuperGreen at no extra cost until March 2021, so I don't recommend downgrading before then! 😊

Hope that helps to clarify things!

Cheers
Tom

Filipe-Pink-Cheetah

Tom Funny how bunq has made the full transition to bank for people who can't be bothered to take a day off their year to go to a natural park with family, kids, etc and plant some trees but still want to feel good about themselves. Ecotrash really

LH-Black-Wolf

Tom That’s not what it says, it says that you can keep the card for free if you stay at least 12 months... So that’s a lie as well?

Kimberly-Indigo-Cheetah

Hello, my partner and I never received a survey. Did you actually send it to everyone? Or only people with Green Cards. We just finished switching absolutely everything over to you after getting a joint account and now spontaneously overnight you have discontinued it and we have to pay almost double each month? I find it a bit unconscionable that you are using ‘green’ as an excuse. I contribute directly to organizations that plant trees each month. 1 euro=1 tree not the insane 100 euros=1 tree that you are offering. Also what kind of timing is this with everything that is going on right now to charge more when people are struggling? Are you in financial trouble and using ‘green’ as an excuse to get your clients to pay more? I thought bunq was different but now I think you may be actually the worst of the worst.

janole

„So we heard you guys are struggling getting payed in an economical crisis? Well we have news for you! We’re raising prices by 800% 🤗“

LH-Black-Wolf

Steven Yes, I noticed they deleted that thread and I had already predicted they would start censoring very quickly. ;) This thread will likely close soon as well and then no discussion on the subject is allowed anymore. It’s how bunq works every time...

smyles

LvH It was my mistake - they actually just renewed the thread (I don’t agree with that decision either)

Holos-Consultancy-Azure-Shark

Tom Dus ga ik 20 euro meer betalen en minder planten want ik betaal maar met 1 (Green) kaart en ik zal niet de enige zijn...

Jeroen-Yellow-Frog

You at Bunq get the kind of arrogance that we are getting used from the Big Banks. But now it is done. I'm a customer of the first hour of Bunq and support their mission.

I understand new prices and phase out of legacy accounts are part of this. Cause of change of strategy and lean moving forward.

But this is misleading communication. Even this is just a upgrade of pricing it is not communicated as such.

This happend before from free to paid trow my business account and now to my joint account you want me to pay 80% more.

But my mailing and your messaging looks like we going green and 80% of customers want this. It does not mention anything about your price was 9.99 and become 18.- per month.

I find this misleading and since it is not the first time I'll aswell post this to the ACM (autoriteit consument en markt)

EDIT: for others here you can apply if you feel misled: https://www.consuwijzer.nl/doe-uw-melding-bij-acm-consuwijzer

bunq

Jeroenvanderhorst Hi Jeroen, in that survey, we asked our users how they would feel about planting trees with every cards but mentioning that some subscription would need to disappear in order to do this. We are aiming for a greener future and we are thrilled that our users want that too. In order to allow this, we had to simplify our subscription scheme. If you are a joint user, you can still join a Pack subscription and pay the same as before

Robinvz

Is het misschien een late 1 april grap??

Phil-Lord

Wie viele Green Cards kann man bestellen ? Was ist mit in der Gebühr von 16,99€

Holos-Consultancy-Azure-Shark

Ik denk dat ze hier een grote denkfout maken. Als je de reacties hier en verder online leest dan weet je genoeg. Dit gaat veel klanten kosten en niets meer opleveren. Het is ook de timing en het feit dat het net na de levering van de kaarten is. Ik ben blij met het feit dat ik tot volgend jaar niets extra betaal, begrijp me niet verkeerd maar veel mensen gaan dus opeens meer betalen....

Tomas-Magenta-Dragon

Ik voel me ook enigszins opgelicht. Net mijn vrouw overtuigd om samen naar bunq over te stappen en alles omgezet. En dan gaan we nu van €10 joint naar 2x €8 premium. Ik had dat niet gedacht van jullie.

Marcel

Tomas Waarom gaan jullie niet in een pack van iemand mee? Dan betaal je nog steeds EUR10 (2x5)?

Phil-Lord

bunq Wie viele Greencard sind inbegriffen bei 16,99 € im Monat? Ist pro Karte eine Gebühr fällig oder sind die inbegriffen?

Jeroen-Yellow-Frog

bunq

For the second time my reply is being deleted I've asked a question since my question is not being answered. Once again I want a reply on my point of being mislead by your information. Not on the fact of the raise on cost.

I'm looking forward to your reply.