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  • What happens when I have negative balance?

  • bunqLegend

  • Post #1
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Hey bunqers 🌈,

If you don’t have enough funds in your account to cover an invoice, your balance may drop below zero.

What happens when you have a negative balance?

Once your account balance falls into the negative, we’ll notify you via in-app reminder and email. If your balance remains negative for 14 days, we’ll automatically switch your plan to bunq Free. Some accounts aren’t eligible to switch to the bunq Free plan. If this is the case, and you don’t top up your balance for 30 days, we’ll freeze your account.

What makes my account ineligible for bunq Free?

Your account is not eligible to be switched to the bunq Free plan if:

  • You have an active Joint Account;
  • You’re managing a Child Account as a parent;
  • You have Business Account for a business that’s not freelance;
  • If you have a Foreign Currency Account with funds deposited.

What will happen with my account?

  • If we switch your plan to bunq Free:

    • Close Bank and Savings Accounts: In case you have more than 3 Bank Accounts, we’ll close all but the first 3 you opened. All balances will be moved to these accounts.
    • Freeze Cards: All cards, except for your oldest Virtual Card, will be frozen.

  • If we freeze your account:

    • You won’t be able to use it until you add money to your account using one of our top up methods.

How do I resolve my negative balance?

  • You can transfer money to your IBAN from one of your other accounts that has enough balance.
  • You can also use one of the other top-up methods to add money to your bunq account.
    Once you’ve topped up your account, you can switch back to your previous plan by following these steps:
  • Go to 👤 Profile
  • Tap on Plans
  • Select Switch plan

Important: Keep in mind that closed Bank Accounts and cards won’t reopen automatically—you’ll need to reactivate them manually.
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How can I reopen my closed Bank Accounts and cards?

  1. Go to the 🏠 Home Tab
  2. Tap on Archived under your Bank Accounts and cards
  3. Tap on Bank Accounts or Cards
  4. Choose the Bank Account or card in question
  5. Go to ⚙️Settings
  6. Tap on 🟢 Reopen account

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4 days later
bunq changed the title to What happens when I have negative balance?.
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