Abdenaceur Hey there, Abdenaceur π
Thanks for getting in touch! I understand your account has been temporarily restricted while we review its activity. Please know that, as a bank, we're legally required to protect our usersβ accounts and the integrity of our banking system. To make sure everything stays safe, we occasionally have to carry out these sorts of checks. .
Each case is reviewed by our dedicated team and processed in line with our policies and legal requirements. We know how important it is for you to have access to your account and funds and we always aim to be as fast as possible when reviewing your account. To learn more about this process and how it's conducted, please check our article here: https://together.bunq.com/d/26054 π
If you have any questions or concerns, our support team is always available for you, simply send us an e-mail at support@bunq.com and we'll get back to you right away! π©