Björn Heinz Hey there, Björn 👋
Thanks for reaching out! I understand you have a missing outgoing payment. After checking on it, I see that that transaction was flagged for review by our system. I've now requested it be reviewed straight away so you can avoid any further delays!
I understand this may have caused you some inconvenience 🙏 Please know that, as a bank, we're required to carry out these sorts of checks from time to time to ensure the safety of our banking environment. We appreciate your understanding and look forward to resolving this ASAP 🚀