Hey bunqers 🌈
We’ve noticed that some users experience issues when topping up their accounts by card. If you believe you’re affected by this, continue further for our latest updates.
How can I check if this is the case for me?
- Click here or go to 🏠 Home
- Tap on 🟣 + Add
- Tap on 🟣 + Add Money
- Credit or Debit Card
- Fill in the card info and top it up
- Receive an error message saying “Deposit canceled. The other bank has canceled the deposit with your card.”
What’s the bug’s status?
📲 Testing: The first step is to try to reproduce the bug in the app. This is important to help us find the root of the problem.
I’ve encountered this bug, what should I do now?
As soon as we have a handy workaround or solution, we'll make sure to keep you in the loop by updating this page.
Pro tip: always keep your app updated! All bugs are fixed through updates so this is the easiest way to always get the best version of the bunq app!
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