Hey bunqers 🌈
We’ve noticed some users’ Bank Accounts don’t convert into Savings Accounts when they switch their plan to Easy Savings, even though our Easy Savings plan allows you to have only 1 Savings Account and 1 Joint Savings Account.
How can I check if this is the case for me?
To do so, follow the steps below:
- Be on an Easy Bank, Easy Money or Easy Green plan and have at least 1 sub-account that’s not a Savings Account, for instance a Bank Account, a Joint Account or an Easy Budgeting Account.
- Try downgrading your plan to Easy Savings by following the steps mentioned here
- Your sub-account doesn’t convert into a Savings Account.
What’s the bug’s status?
⚒️ Solution was found and the fix is planned: We found a fix and we’ll let you know when it’s done.
I’ve encountered this bug, what should I do now?
The workaround for this bug will be to do things manually from your side. Thus, you should close all your normal sub-accounts and others that aren’t included in the Easy Savings plan. To be able to change your plan to Easy Savings, you should have only 1 Savings Account and 1 Joint Savings Account.
Pro tip: always keep your app updated! All bugs are fixed through updates so this is the easiest way to always get the best version of the bunq app!
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