• Ideas

  • Please allow to disable the red notification badge on the clover

Please do not add stress to my life by showing red notification badge on the clover.

The clover on the home screen shows a red notification dot to indicate I have a spin left.

Though I spin the wheel occasionally, I would prefer to opt-out of this notification.

To me the badge means that something requires my attention and the wheel is an extra, not a mandatory thing.

    Joeri changed the title to Please allow to disable the red notification badge on the clover.

      @Joeri-Silver-Lynx#284601 Are you on iOS? On Android, I don't see this red dot 🤔

        iOS.

        Release notes:

        23.8.0
        What's new:
        Never miss out on amazing prizes: if you have a spin left on the Wheel of Fortune, vou'll now see a red dot on the top of your Home screen.

          @Joeri-Silver-Lynx#284607 It was also on Android, but only for a few weeks. On Android it was quickly removed, fortunately.

            In the iOS app, I don't see the red dot anymore.
            Maybe it's only visible if you don't open the wheel of fortune screen often enough?

              Hey Joeri! Thanks for taking the time to report this issue to us. We certainly want to investigate it, and we kindly ask you to contact our support team via: https://www.bunq.com/link/support or at support@bunq.com with some more details about it! 🙏 We'll then take a closer look & make sure our dedicated team finds a fix as fast as possible ⚒️ Please make sure to check if your app has the latest update beforehand 🙌

                FWIW I do get the dot on Android (14). It doesn't bother me though.

                  18 days later

                  @Alexia-Hummingbird#284617 I reported it as you suggested. The corresponding team was “informed” on the 20th. It is still there and nothing has changed.

                  In version 23.14.1 is was listed again: “You'll now see a red badge next to the Wheel of Fortune, if you have available spins - so you never forget to spin it again!”

                  It seems, the only way to get temporarily get rid of the red dot for a day is to spin the wheel of fortune.
                  If you have an idea how to disable the red dot permanently, please let me know. @Alexia-Hummingbird#284617 I don’t think that has been considered.

                    @Joeri-Silver-Lynx#285258 I was happy to see it was removed, but it's back again 😒

                      7 days later

                      Idem here on Android. I recall I turned off all Wheel of Fortune things like a year ago, but now it is back.

                      Indeed listed in the release notes: https://together.bunq.com/d/58200-whats-new-in-app-update-23140

                      I only want such red dots in my banking app for important things.

                      If I make a card payment, I have to spin twice to get rid of the dot..

                        @Hugo-Purple-Leopard#285482 Unfortunately, you cannot turn the Wheel of Fortune on or off. It would be great if we could disable it entirely, or at least hide the annoying red dot.

                          @thijsoost#285493 @Hugo-Purple-Leopard#285482 and as a side-effect, the statistics (if any) on how often people spin cannot be linked to "they like it because they spin more often", because now there is a subgroup just spinning to get rid of the red dot(s).

                          On one hand I feel like I am splitting hairs and on the other hand I don't understand how this red dot for Wheel of Fortune nudging users to spin, got past quality control. (Without opt-out or opt-in.)

                          It is really a pet peeve to me.

                            a month later

                            I Agree with the OP. The documentations says "you can opt-out of participating by simply not spinning the Wheel", but that is not good enough. When the developers decided to show us a notification, they decided to exploit our habits of reacting to notifications. Because when the user has a notification, it is usually something important for the user, or otherwise the user would have disabled the notification. Good software must allow the user to choose which notifications they want to see and which ones they don't.

                              @Alexia-Hummingbird#284617

                              I received an email from bunq “Use bunq and get a chance to win great prizes each and every day!” It’s about the wheel of fortune. Please stop.

                              I would prefer not to receive these kinds of email. If I unsubscribe, I will not receive any information anymore. It’s all or nothing. Please allow more control in app and these kind emails. Secondly, please re-evaluate the wheel of fortune feature.

                                I agree it should be possible to deactivate or remove the things linked to this. But it’s quite nice though so far I won 6 trees, 2€ and 2 easy green.

                                  a month later

                                  This is a dark pattern that's widely known in mobile gaming design. Similar to loot crates that sometimes contain gold and sometimes have nothing. The idea is that if you give the user something as a result of an action, without a game of chance, the user has more control over it and can choose when to do the action and when not to. When you make it into a game of chance, the user keeps doing the action in the hope that "next time" they will get the reward. It creates more engagement. It's based on the work of B.F. Skinner and called "variable rate reinforcement" and works especially well on people who are susceptible to gambling addictions. Google it.

                                  If bunq really wanted to randomly give a prize, they could have simply "automatically" turn a "wheel" behind the scenes, and then just notify you if you've won when you've won. Or not do random "prizes" at all and tie the reward to some kind of KPI. They chose to use the random pattern, wheel and all, consciously to get people to engage more.

                                  To be honest I don't see why a banking app needs to drum up engagement like that. It's a banking app. It's used for banking. When I need to do something with money, that's when I engage with it. And I like bunq for what it is. The "spin the wheel" functionality makes it look scummy in my eyes.

                                  I'm not going to stop using bunq because of it, but it definitely indicates a direction that I am worried about, because I don't want to see the bank I use for all my banking now, thanks to the great features, being turned into a dopamine - fueled attention sink.

                                    @arikb#287847 Couldn't have said this better myself!

                                      I’d also be a lot happier if this feature is removed or optional. I’m one of those people who don’t want notifications open. A notification on my phone is something that needs attention/action. Spinning a wheel in my banking app really doesn’t need my attention. And secondly…it has a weird aftertaste if a banking institution has some “wheel of fortune” in their app. Just doesn’t seem very professional.

                                        Thanks for all your opinions, everyone! As always, we're thrilled to hear from you and will take all of your thoughts onboard as we plan bunq's next moves 🚀