TobyAce
My partner and I have a join account for things we buy together, and both have our own accounts for personal expenses. We love the secondary PIN feature where with one card, we can pay from one or the other account, depending on the PIN code we enter.
But life isn't perfect, and sometimes we pay from the wrong account. Luckily, it's easy to just go into the transaction on e.g. my personal account and hit "Request" to get the money from the shared account. One thing that's odd to us though is that this will then list an open request on the shared account that we have to accept. That's one too many taps!
Surely if I'm the co-owner of the account that I'm sending a request to, I have all the intention of actually accepting that request – so this should be one step. I think it's a small usability flaw or oversight.
If you were to look into your data, you'd surely find that the vast majority of requests that go to accounts where the requester is also the (co-)owner will be accepted by that same person within a few minutes.
It would be nice if that would happen automatically or if that was the default and configurable for people who somehow have a use case where they send a request to themselves without wanting to accept it immediately.
It would be even better if there was a more delightful way to move transactions between accounts (with them being visually moved instead of a counter transaction created). Surely there are a bunch of people who pay from the wrong account every now and then and the correction at the moment, isn't very obvious (with only the description being copied, potentially I'll correct 2 weeks later, so it's hard to see which one and make the connection when going through the transactions).