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  • All money on account was transferred to Bunq?!

Yesterday without me accessing my account more than 11.000 EUR was transferred to NL36 BUNQ 2025 1057 62 - all money I had in this account. Anyone knows what’s up?

    @Yorick-Green-Eagle#264014 Hi Yorick, welcome to Together!

    That's unfortunate to hear... Are you yourself also a bunq customer? If so, I recommend you to contact bunq support: http://together.bunq.com/d/32181

    If you use the SOS support feature at the bottom, you'll receive a response within 10-20 minutes: https://together.bunq.com/d/44000

    Please change your bunq security code and check if you're seeing any devices you don't recognize in the bunq settings (Profile > Settings > Security & Settings).

      Dit is ook bij mij gebeurt met een nog veel hoger bedrag. Wat moet ik nu doen!

        @Mohamed-Blue-Turtle-3484622328#264022 Hetzelfde advies opvolgen wat ik hierboven ook al gaf.

          How did this happen?

            Konto vielleicht gepfändet??

              5 months later

              Hi! Did you find a solution? I’ve just noticed the same, around €3000,- was transferred to the same bunq bank account. From 3 different sub-accounts so i didn’t notice immediately.
              Not sure where to start as bunq is not available by phone and there’s no way to cancel the transfer or ask for the money back through the app. Any help?

                How strange! I have not experienced it, but I immediately lowered the maximum amount per day and automatic logout at 5 minutes

                  a year later

                  This happened to my account as well. I reported it to the Bunq support & fraud team - in November and then again in January, but have not heard back from them yet. If I do not hear back from them regarding this, then I have been advised to raise this with kifid (https://www.kifid.nl/).

                    @Renji-Blue-Zebra#288252 Hey there, Renji 👋 Thanks for letting us know about this, here! I'll contact you via the in-app support center to request additional information regarding the situation, as it's not wise details via this public platform. Looking forward to assisting you further!

                      8 months later

                      I had the same, my account got hacked, they changed everything so my number was no longer associated with bunq and i had no more acces. i lost aprrox. 20.000,- It took a very long time, but eventually i got the money refunded thanks to kifid

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