He intentado dos veces recargar mi cuenta con dinero de otra tarjeta de ABANCA y el dinero se queda en retenido ni entra en est acuenta ni sale de la otra, es esto normal y tiene que pasar algun tiempo?
Alicia If I understand you correctly you used the "top-up with credit/debit card" feature? Did you see any errors or other kind of messages during your payment that might indicate what happened?
Jakob Nothing! And the funny thing is that I top up 5 min ago 10 euros and it worked, but still the 60 euro I put yesterday is stuck :(
Alicia the 60 euro I put yesterday is stuck
What exactly does "stuck" mean to you here? You can see the transaction on your credit/debit card transaction sheet of the other bank but it does not show up at bunq? Or is the transaction just nowhere to be seen?
Jakob It's retained in my other bank account but it's not at bunq
Alicia Maybe we're stuck on a language barrier here. "Retained" for me does mean that something is being kept in your possession. Does that mean the money is still available on your other card or has it been spent?