Hi there 🙌,
I see that there are a lot of question on together for issues or problems which are not really specific to bunq but in general on banking knowledge.
Like (What is the IBAN number used for ... Credit vs Debit cards... non SEPA transfers.. and so on).
Probably, because a lot of new users are new to banking because either at their first bank account, or used to very traditional banks with less exposed information and way less automation.
My suggestion then is about creating good and consistent help documents, with maybe some cool videos as bunq was used to do in the past.. they were really good, snappy and easy to learn ins and outs of the App together with basic knowledge of banking.
A space with Together... or separate in a ad hoc container... maybe named "bunq University"
I would then make sure that in a proper screen which needs to be acknowledged during sign up, the main link to the "bunq University" is displayed and also sent in the email confirming the account had been created.
Additionally, if the training area is available outside bunq network, like the case for Together, a lot of people who do not have bunq access could get a taste of the good features offered by bunq and trust the fact that you can get banking processes information easily and then sign up with more conviction.
My suggestion comes from other financial services companies which provide excellent "university" services.
Thank you a lot 🙏 for reading
Regards 🌈
GG
