I have been using bunq for a while now, a few years. I have seen some nice improvements over the years and I overall like the product and services. There are, however, a few things I would like to have addressed:
- Regarding fees: the fees have gone up in all areas so that the advantage comparing to a local “traditional” bank doesn’t exist anymore. There are those complicated and constantly changing fees on withdrawing money (e.g. “networking fees” etc.), loading money (percentage of amount after x amount or x withdrawals) and the ever changing account models and other fees. This is annoying as there seems to be no clear strategy behind changing here and there. Not really transparent. Change must be and fees can increase, but should be made transparent and communicated clearly and NOT happen that often. Plus, the insurance protection is ridiculous. Read just one time what is covered and under which conditions - covers probably not even one purchase you ever make. But great marketing.
- Regarding cards: there should be a wider variety of designs and customization. Bunq starts to become boring. No more start up flair.
- Regarding investments: ok, still in beta, many things to be improved. A good start, though. But where are the stock, etf and crypto investments all other banks such as vantik, vivid and others are offering?
Bunq team needs to do a way better job on innovation to become a more serious player in the market. Other neo banks are getting way more financing in their series. Please do something and don’t turn into legacy.
