Gabriela Now worried if my card is broken?
Understood. Not sure what plan you're using, but on Easy Green and Easy Money you have the possibility to get up to 3 cards for free, and you also can get free replacements once a year. So if that's the case for you, the easiest way to find out is probably just order a new card.
However, if you're on the Easy Bank plan, replacements are not generally free, so it's probably a better idea to research a bit more. Personally, I would try to inquire with Private Support to see if they can see anything in their systems related to the failed payment attempts and/or your card status. Also, you could test if your card works at for example an ATM (you don't need to get cash out of the machine but you could try to see if your PIN code is accepted).