Oui des frais qui ne devrait pas avoir lieu ou et zerofx

The next price increase. The last one has been announced on 31.05.2021 and now the next one? Why, just why? Two price increases within 3 months, congratulations, a new record! The 0,0 % FX Fee was a major advantage of bunq, it was worth to pay almost 9 € per month for me. First the ATM Withdrawal reduction (4 instead of 10), the price increase and now one of the last USPs is gone.
And again, the Easy Bank Account is much more expensive.
That's enough for me! I'm going to terminate my bunq account soon and replace it with my already existing account at a german branch bank. Even they are cheaper and do not increase price every 2 months. For forgein currency i will use my real Credit Card of a well known Luxembourg bank which still has 0 % FX. It cost me less then bunq do (2,70 € a month instead of 8,99 € as easy Money Member or 6 € as Pack Member)
And you know what bother me most? That the people, who have payed upfront can't get the money back (and the new network fees apply for them too). I payed upfront as there was no FX Fee (the ATM thing and the price increase was acceptable to me)

Ich finde es unglaublich, dass bunq das nicht offiziell kommuniziert. Für mich ist diese Erhöhung auch völlig unverständlich, weil bunq für Zahlungen in Fremdwährung außerhalb der EU eine vielfach höhere Interbank Fee erhält. Da ich häufig in der Schweiz bin, werde ich die dortigen Zahlung künftig über eine andere Karte abwickeln.

At first I was really happy to see the changes with Update 18 - although I won’t use them. But essentially removing zeroFX with this network fee, not mentioning it at all in the update and still listing it on your website for new customers is a no go. Apart from that I really think zeroFX should stay, as it was a reason for many people to choose bunq and removing it essentials is another price hike.

Als ze dit echt doorzetten mogen ze het maandbedrag van de pakketten wel verlagen..

It would be great to see an explanation from Bunq, as this is a price raise while imo it would be better to at least allow $500 a month with actual ZeroFX and after charge the 0.5%. As the monthly plans already got a higher fee this is just another hit on many customers who will serious consider other fintechs who do offer ZeroFX

@YY#228192 Guess they decided to do it quiet this time, as there isn't really any justification for this price increase..

@johannes#228195 I am afraid so and that is very unfortunate because the monthly fee just got raised a short while ago. Thats why at least I do hope a explanation. Some other fintechs only charge in the weekends for instance and others charge nothing if you are a paid customer.

For Bunq this might work out bad as many potential customers will find other fintechs or current customers leave the bank as it becomes to expensive for the benefits

Vielleicht spekuliert bunq darauf, dass die Mehrzahl der Kunden diese Änderung gar nicht bemerkt. Ich habe zumindest keine offizielle Mitteilung erhalten.

@DanielL#228199 Die Mehrzahl der Kunden wir ZeroFX ohnehin niemals genutzt haben oder wenn, dann so selten, dass es einfach keine Rolle spielt, beziehungsweise es auf die paar Cent gar nicht ankommt.
Diejenigen, die wirklich oft in nicht Euro Ländern unterwegs sind, vernachlässigt bunq nun eben leider.

Das sehe ich auch so, bunq wirbt auch noch immer mit ZeroFX. Außerdem sind meiner Ansicht nach alle bisherigen und auch diese geplante Preiserhöhung entsprechend der aktuellen Rechtsprechung des BGH und des EuGH schwebend unwirksam. Da kann auf bunq einen ziemliche Rückforderungswelle zukommen.

I asked bunq. They explained networking fee only applies if you decide to pay in local currency. Right now we pay in Euro even if we use cards in the US btw.. the dollar amount is auto converted into euros . In the future we can decide to keep it in USD or any other currency. Then 0.5 % network fee applies. If we continue using it with Euro as of now there is no 0.5 %.

@Christoph-Green-Frog#228260 That makes no sense because if you pay USD from a USD account there would be no “MasterCard exchange rate”, which is listed in the pricing document.

@Christoph-Green-Frog#228260 But it would be awesome, if true. Don’t get me wrong :)

@Gerhard-Yellow-Frog#228264 That’s correct but keeping USD amounts in bunq requires efforts for bunq so they charge with 0.5 % for that. What’s the use case for foreign holdings and local payments. You stay longer abroad or live there, currency fluctuations…. It’s not for common travelers who use the card in London high street shopping tours

@Gerhard-Yellow-Frog#228265 I let them know to clarify this officially. Bunqers are too smart not to find the needles …😉 bunq official communication isn’t quite yet where it belongs 😄

It would be great if this 0.5% fee only apply to those with local currency and that sounds kind of reasonable as Bunq need to set a lot in the background to offer this. And indeed @bunq should help us and clarify

I’ve got a reaction from Bunq:

With bunq, you save money on conversion when spending abroad by getting the real exchange rate. Soon you’ll also be able to receive, convert, hold and spend in multiple foreign currencies without having to leave your bunq app with Local Currencies.

To enable this we need to create and maintain a complex network of branches, entities and partnerships that come at a significant cost. Additionally we need to cover the risk of currency fluctuations whilst the FX markets are closed. To cover these costs we’re introducing a ‘Network fee’ of 0.5%.

ZeroFX will continue to give the real exchange rate for all our Easy Money and Easy Green users. This applies to all card payments and the newly introduced currency conversions from the bunq app.

The type of payments the network fee is applied to, is shown on the pricing list. There you can see an amount + "netwerkkosten" or "network fee".