Hi bunq.

I joined you because you seemed to have a focus on good technology and a great app. And it has been great the few months since I decided to go all in and switch over to bunq as my primary bank account.

But this last update... what happened? It feels like it was designed by the marketing department. It's a confused mess and hides so much behind other screens and that weird floating button :(

Some specific points:

The Me tab: Don't really care about those badges on top. Definitely don't want to see it as the primary thing on the first screen, perhaps they should be on the profile screen? And its just bs anyway, because you cost me a lot more than I 'saved' by switching.
Something like you balances and recent events for instance would be much more appropriate here. I feel this is really the biggest loss in this version: A proper dashboard/home screen. And the + button here is just spam tbh. Nothing functional there.

The Us tab: I don't think this belongs in the app. Just keep it on you social media please so I can choose to ignore it 🤭 If you insist having it in the app, put it somewhere appropriate. I don't feel this deserves or need to be the second thing in the menu.

The Profile screen: I'm not a big fan of the whole gamification you're doing, but that's fine. However keeping the badges on top is not very user friendly with regards to looking at you spending profile. Perhaps these could just scroll up too?

This whole update feels like exactly the kind of thing I am trying to avoid with bunq tbh. I hope the future is brighter. Because I feel ripped off tbh.

Cheers, Arthur

Hi team-Bunq! I see a lot - A LOT - of feedback. Both here as in the AppStore reviews (and reddit). I guess it's too much to fix over the weekend. Is it possible to rollback to V2 and take a good amount of time to re-release V3?

@Basdg#175383 Why? You don't want to dedicate 20% of the user interface to keep track of your 0 trees?

A request, probably somewhere in this topic, but due to policy to gather all feedback in 1 giant topic, here goes:

• stop pushing the green features. I have a premium supergreen subscription, but I don't care about how many trees I've planted
• stop pushing your marketing talk in the + options: If I want to open en subaccount, or order a travelcard, I don't care how many millions people deposited over the years or how much money was saved through ZeroFX. I'm already paying a lot of money, so I don't want spam.
• make + more usefull. It's seems like everything was put there that couldn't fit in one of the 3 main screens, and they tossed a coin on where to put them.
• be a bit more bank, less bunq.

@Fred-BR#175189 Check aptoide if you are using an android phone!

Why did you remove the ‘from’ indication on transaction details? I would like to see that account that this transaction went from:

Please Bunq. Look at the feedback here. Don‘t delete negative feedback. Look at the App Store Reviews. Go back to V2 and work on V3 again. It’s just not acceptable for a banking app. Everything I am thinking about the new app has already been said by other users.
If the app stays like this, even with small changes, I won’t be your customer for much longer.

Same transaction. Indicates different card used 🤬🤬. How do I know the account that is used?! This is a mess!

When I use the search function it shows a different card compared to finding the transaction under the specific account manually.

Ik kan geen nieuwe rekeningen openen.

@Tristan-Grey-Tiger#173047 Tristan’s post may be a bit passive aggressive, but sadly its the truth. In relation to previous releases, this release doesn’t add any real value for me. Its just an attempt to optimize the application for sales conversion. “Oh look i haven’t planted any trees yet, i should definitely invest in a higher tier membership”.

Light mode please! ☀️😉

@Tealk#175410 Vielleicht sollte man nächstes Mal Leute in die beta einladen die etwas davon verstehen,

Komm ne, wir haben 90% der Bugs die hier kritisiert werden rechtzeitig gemeldet. Und einige wurden auch erst in der Release-Version eingeführt. Also bitte bunq kritisieren, nicht andere User.

Issue: I can no longer find the "Freedom of Choice" options in V3.

such bad UX design, the first thing i look at is "money saved", I couldnt care less about this information. There was nothing wrong with the old design.. What happened? To me it looks like you build this new design with a certain goal in mind but completely forgot about UX and what the people who use this app on a daily basis actually care about.

@vanMetelen#174762 Helemaal mee eens. In een andere post reageerde ze op me dat ze niet van plan zijn om V3 terug te trekken. Ik maak hieruit op dat ze niet naar hun klanten willen luisteren wat zeker een zorgelijke kwestie is. De ontwikkelingen vond ik altijd erg gaaf, technische snufjes, mooie naadloze integraties, vooruitstrevend. Maar nu, zoals jij mooi omschrijft, zijn we voornamelijk aan het tuinieren (waar we overigens erg veel voor betalen kwam ik gisteren achter) en worden we meegenomen in transformatie naar een community. Bank of the Free vind ik niet zo toepasselijk meer.

Laat de subaccount tevens zien in het totaaloverzicht van afboekingen. Nu staat ee enkel de ontvangende partij en niet subaccount waarvan het wordt afgeboekt.

@StefanK#175402 Wow, that's a serious issue. If these kind of mistakes can occur, how do we know that our money is actually safe?

@Jakob-Y#175414 Davon hat man ja nichts mitbekommen, kenn es nur aus anderen projekten das das feedback oft mangelhaft ist.
Aber schön wenn ich mich gerade irre.