• Exploring the amazing bunq V3? Let us know how we can make it even better! (2)

@bunq#173009 Dramatisch... Moest ik tot gisteren voor alles een nieuwe inlog code aanmaken, is dat met de nieuwe release ook niet meer mogelijk. Ik kan nog alleen maar zeggen dat de belofte naar zakelijke klanten toe absoluut niet waar gemaakt wordt. Ik (wij) kunnen niet anders concluderen dan dat we spijt hebben dat we naar Bunq zijn geswitch.

  • Waar is de support functie gebleven?
  • Waarom kunnen we met 3 zaken partners geen fatsoenlijk gebruik maken van de beloofde functionaliteit?
  • Ik kan mijn zakenpartners niet meer verwijderen. Dat was de vorige keer de oplossing (raar, maar waar)

    Ich bin mir sicher, dass einige konstruktive Kritiken in Zukunft umgesetzt werden. Ich persönlich finde das V3 Super und man sollte darauf aufsetzen. Mit dieser tollen Community wird V3 in naher Zukunft perfekt. Ich liebe bunq und auch das V3

      @Qindro-B-V-Magenta-Leopard#175298 Waar is de support functie gebleven?

      De support functie is onder Profile (derde logo onderaan) -> Grote + Plus -> Support Center -> I Have a Question

      For some reason the Profile + menu is called "More Me" 😂

        @Tristan-Grey-Tiger#173047 And honestly. Why is support located below a + fab button in your profile??

          Schlecht. Wo ist die Länder Freigabe? Wo ist die Karten Sperre? Sehr unübersichtlich.

            Bug in V3 for SuperGreen: progress towards the next tree is missing

              Dear Bunq,

              This v3 update unfortunately is not an improvement over v2. Personally I don't like the new UX as is it deviates focus from the core banking functionalities.

              Even worse: I can't switch to my Business Account anymore, hence I cannot even perform basic banking tasks. I hope this will be fixed soon.

              My trust in Bunq and the vision of its founder has been seriously damaged. I hope you'll listen to your customers and reverse most of the changes (or at least give the freedom to adjust the UX).

                @Bart-Violet-Penguin#175335 I can't switch to my Business Account anymore

                Have you tried long-pressing the Profile tab? (Button row, 3rd icon.)

                  @JohnDo#174797

                  1 . While I understand you want the long hours and hard work to not go unnoticed in the sea of hate v3 is receiving, it is also important to take a step back. Long hours and lot's of work are meaningless, the result is what counts. No one appreciates running in the wrong direction - the result, not the effort counts.
                  2. While agree that the discussion must be respectful, I would say that for a large part it has been. Don't mistake negative voices with unconstructive criticism.
                  3. I understand you asked your wife, probably while you sat next to her, to find something in the new app. I would argue this isn't how you do UX Feedback, as the bias is clearly there. I have three friends that use bunq, all of them hate it. That's not a large enough sample size either, but my point is: extrapolating doesn't work either way. The thousands of posts here on the forum however, are a sample to consider. Especially since (and im sure some number crunching would support this) there have been lots of new signups on the forums just to make this point. That's the normally quiet majority being vocal about an issue.
                  4. You make the point the app is "a diamond in the rough". I'd disagree. This isn't something that can be polished, each and every design choice needs to be questioned. On a side note: it takes about a billion years to form a diamond from a tree. I don't have that kind of time.
                  5. You state that "with app development, you never start with a 100% version, you always wanna deliver fast". Well yes, but actually no, that's precisely not what BUNQ did. They turned Windows XP to Vista. They created a monolithic release instead of continuously delivering the app. Maybe from now they'll know why.

                    @Tristan-Grey-Tiger#173047 wow! I wanted to give my feedback to the new design/UI but your post is so comprehensive - I can' t add to that. I completely agree! Get rid of the three's is my favorite. Bunq is my IT solution for bank transactions. Not a bank nor a forest.

                      Hat noch jemand das Problem dass v3 recht stromhungrig ist und das smartphone dabei sehr warm wird?

                        @Tealk#175363 Hat noch jemand das Problem dass v3 recht stromhungrig ist und das smartphone dabei sehr warm wird?

                        Sicherlich ist es im Akkubetrieb meines iPhones ganz oben, während ich die App kaum geöffnet habe

                          @wesselt#175339 Yes, this did the trick, thanks! I complete missed this UX trick

                            Hi bunq.

                            I joined you because you seemed to have a focus on good technology and a great app. And it has been great the few months since I decided to go all in and switch over to bunq as my primary bank account.

                            But this last update... what happened? It feels like it was designed by the marketing department. It's a confused mess and hides so much behind other screens and that weird floating button :(

                            Some specific points:

                            The Me tab: Don't really care about those badges on top. Definitely don't want to see it as the primary thing on the first screen, perhaps they should be on the profile screen? And its just bs anyway, because you cost me a lot more than I 'saved' by switching.
                            Something like you balances and recent events for instance would be much more appropriate here. I feel this is really the biggest loss in this version: A proper dashboard/home screen. And the + button here is just spam tbh. Nothing functional there.

                            The Us tab: I don't think this belongs in the app. Just keep it on you social media please so I can choose to ignore it 🤭 If you insist having it in the app, put it somewhere appropriate. I don't feel this deserves or need to be the second thing in the menu.

                            The Profile screen: I'm not a big fan of the whole gamification you're doing, but that's fine. However keeping the badges on top is not very user friendly with regards to looking at you spending profile. Perhaps these could just scroll up too?

                            This whole update feels like exactly the kind of thing I am trying to avoid with bunq tbh. I hope the future is brighter. Because I feel ripped off tbh.

                            Cheers, Arthur

                              Hi team-Bunq! I see a lot - A LOT - of feedback. Both here as in the AppStore reviews (and reddit). I guess it's too much to fix over the weekend. Is it possible to rollback to V2 and take a good amount of time to re-release V3?

                                @Basdg#175383 Why? You don't want to dedicate 20% of the user interface to keep track of your 0 trees?

                                  A request, probably somewhere in this topic, but due to policy to gather all feedback in 1 giant topic, here goes:

                                  • stop pushing the green features. I have a premium supergreen subscription, but I don't care about how many trees I've planted
                                  • stop pushing your marketing talk in the + options: If I want to open en subaccount, or order a travelcard, I don't care how many millions people deposited over the years or how much money was saved through ZeroFX. I'm already paying a lot of money, so I don't want spam.
                                  • make + more usefull. It's seems like everything was put there that couldn't fit in one of the 3 main screens, and they tossed a coin on where to put them.
                                  • be a bit more bank, less bunq.

                                    @Fred-BR#175189 Check aptoide if you are using an android phone!

                                      Why did you remove the ‘from’ indication on transaction details? I would like to see that account that this transaction went from: