• Exploring the amazing bunq V3? Let us know how we can make it even better!

One useful advice. Make the Bunq + button movable like the scroll-down button on Reddit's IOS/Andriod App.

    So, to start some hints to make it "even better": Could you apply a "light-mode"? "dark" and "light" are a matter of taste. In the linux-world e.g. there is a long discussion. So usually you have both modes to choose...

      I cannot tell you how much I HATE v3 of the app.

      • Where are the core banking functions and why are they so hard to find?
      • Why is it dark?
      • Why is there an "Us" button? My banking is private, not social
      • Why can I not add receipts like I could before?

      Stick to basics please. And try listening to your customers.

        Sorry maar dit is echt verschrikkelijk! Het was goed.. ik ben mijn zakelijke account helemaal kwijt.. overzicht is kwijt.
        Ik hoef niet te zien dat ik bespaard heb, ik wil gewoon GOED kunnen bankieren
        Hoe kan ik de oude versie installeren??

          Please make one click Tap & Pay with possibility to quickly select from which account to pay.

          It's so annoying I need to do:
          Me -> Cards -> Tap & Pay -> "+" Pay to simply pay my beer.

          My proposal is to have Tap & Pay in the bottom bar: Me, Profile, Tap & Pay, Scan.
          Clicking Tap & Pay lets you quickly select account from recent accounts and immediately pay.

            I'll have to agree with the general sentiment here, this new experience is a big mess, some points for me:

            • In general I don't really prefer the really dark theme. I would prefer something a little less dark, and I would really like an option to go back to light again. Not everyone prefers these dark themes.
            • At the top of the 'Me' screen there is some completely useless information for me. I don't save trees with a standard premium account with just a standard debit card, this number would always be 0, it isn't relevant. I don't really care about the time saved being featured so prominently here, it's just an advertisement showing me how great bunq is, which I already know since I'm using bunq, put it in an advertisement on the web, not on my banking app.
            • The two columns of accounts make it less easy to find the right account, and I don't like the color selection available, it makes it visually unappealing to look at, with a random mix of colors that don't fit well together. I also would like to have the option to hide the total, and to put the cards card somewhere else, as it isn't something I access regularly.
            • The 'Us' tab need to go away, I don't like this prominent of a social media thing in my banking app. Get rid of it, it has no place being there.
            • I did not understand the '+' sign, but it appears it changes functionality based on where you are. That is just bad design. I don't like that I have to first select an account, and then click the + sign, and then press the Make a payment button, just to start a simple payment. Way to deep for something I use so often.
            • The Profile page is ok, not great, but ok. At least it shows the information I want, but it looks messy.
            • In general the style is just messy, the top element with the three circles all the time is just way to arbitrary, why three things and not four? Why do the sizes of the circles don't match in the account overview, why is the text not aligned? Colors don't match, making the account overview a mess, the dark just looks very depressing for me. And why can't I customize anything at all?

            All in all just a really bad experience. Your previous app was just way better overall. It looked bright and exciting, it was relatively easy to get an overview of my accounts, and the buttons were very actionable, things that I want to do with my banking app. The new app looks messy, feels like a drag, and I don't like opening it.

              @GL#170845 Ook actief Bunq-ambassadeur, maar ik ben erg geschrokken van V3. Eens met vrijwel alle feedback. En als kleurenblinde is de nieuwe stijl erg lastig te zien en snappen. Helemaal nu er tegels in plaats van lijsten zijn en pictogrammen/foto’s bij de rekening verloren zijn gegaan.

                @Sebastian-Violet-Dragon-898570848#172495 Totally disagree, functions are missing or not working.
                Lets wait a few days and you will see the app store ratings drop to 2.0!

                  Personally I try to advocate bunq to all my friends and family. The ease of use was awesome. But this update makes me cringe.
                  And for me personally is a huge step back.

                  The ease of access is ruined.

                  • It takes several more steps to adjust cards.
                  • can't see the difference of virtual and actual credit card at first glance anymore
                  • the so called clean layout makes it so that I have to click more to actually see what is going on.
                  • pictures for accounts.
                  • the main focus feels to be on advertisement and social media. I already hated the achievements in the last version. It's banking! Not some silly mobile game. But hey it was hidden somewhere so I couldn't be bothered. But now every screen it's. Get greener, save this, achievements that. Buy more cards, buy accounts.
                  • forced dark mode (I always had light mode)

                  I don't mind features to be added to the platform if others want them. But the fact that everything is Forced in the app of the bank that states 'Bank of the free' rubs me the wrong way. Make it so people can turn of things like us, the green initiatives, the achievements, etc.

                  To me personally if it's not gonna change it will mean I need to look for another bank. This app is the opposite from the reason why I joined bunq. ease of use!

                    • I cannot see the balance of the last two slice groups at the bottom (doesn't let me scroll down enough).
                    • Events page is gone?
                    • Where do you get the arrogance from to waste a third of the homepage's real estate with junk stats?
                    • Connected account disappeared.
                    • Hide balance privacy feature is one click too far.
                    • Profile completion is not relevant once completed.
                    • Long-pressing me/us/camera gives a weird artefact.
                    • Why waste so much space on travel assistant when opening a card? Why put the actual card details behind another button?
                    • Which of my cards are physical and which ones online?
                    • Who likes the us tab? (seriously)

                      I read through some of the comments and I agree with everything I've read. It's clunky, some things are harder to access or less clear (the cards section is a MESS), there are a lot of things added I couldn't care less about (co2, us section), I miss my personal icons, and so much more. Dear bunq, if you read this, this update is the first time you have disappointed me, but you have done so deeply. I beg of you to pleeeaaase offer us the option to switch back to the old GUI. I used to love my app, told my friends about it, loved showing how everything works, now? Now I'm embarrassed. Truly awful.

                        I would like to request light mode again. The current dark mode is hard to read in bright light, sunshine.

                          Está bonita y agrada la manera intuitiva, pero sería importante poder elegir el modo claro u obscuro, no se ha considerado a personas con problemas de vista. Muchas gracias.

                            Wat een vreselijke miskleun, de laatste update!!! Het is een ramp! Ik kan niet eens uit die afschuwelijke "nachtmodus". Ik wil de oude versie terug!!!

                              Ik ben kleurenblind. Kleurenblindheid verschilt van kleurenblinde tot kleurenblinde. Ik persoonlijk kan door het omschakelen van lijsten naar tegels voor rekeningen (ik werkte aan de hand van een volgorde in de lijst) en het wegvallen van iconen/foto’s voor rekeningen met alleen de kleuren geen wijs meer worden uit mijn overzichten. Het feit dat er geen light mode is vergroot de uitdaging. Het minimaal benodigde om dit in één klap sterk te verbeteren is het weer tonen van mijn foto’s bij de rekeningen. En liefst terug naar lijsten in plaats van tegels. De huidige kleuren lijken voor mij allemaal op elkaar (en op stront en mislukte discotinten; excusez les mots). Lieve Bunq, dit gaat vast goed komen. Maar tot die tijd doet V3 toch best een beetje pijn. Succes!

                                Besides the general feeling expressed above that V3 is confusing. It took me quite some time to even get here...

                                • how to change which account add up to the total?
                                • ditto for the monthly total
                                • if you scroll in the monthly total the circle gets smaller to make space for the list, could you do the same with the three symbols above?

                                  v2 was the best banking app in The Netherlands. I had high hopes for v3, but good lord! What have you done? A whole tab dedicated to your instagram feed? This looks like a high school project / demo.

                                  Here's some initial feedback:
                                  1) Light mode / Dark Mode: everything is dark with very little contrast, there is basically no option for colour customisation of your accounts, so the app just looks empty and drab.
                                  2) The circles in the "Me" Tab: the numbers don't even fit inside the circles, what the heck is with that? It looks messy.
                                  3) You can't remove a savings goal once you've added one
                                  4) Support center is needlessly hard to find. Why is it under the profile tab? I would expect it to be under "Us", since it's contacting Bunq, not my profile settings.
                                  5) There's so much wasted space in the "Me" screen, you couldn't have just had the scan button in that screen? Literally half of the main screen is empty. At least let me pick a layout rather than this drab coloured tile where I can barely make out what the icon is.
                                  6) The cards screen - W T F is going on here?! I no longer need to authenticate to see my CVC codes, again, the numbers in english with "EUR" prefixed do not even fit in the tiny circles. Why not replace "Us" with "Cards"?
                                  7) Overall the app feels tiny. It's small. There's no focal points to draw your eyes in, it just looks horrible.
                                  8) There's so little sense of place or direction. Where am I in the app? So many screens pop over and take up the whole screen, but you lose the context of where you are. Some kind of navigation is required, or at least layering so I can tell where I came from and how many steps I need to take to go back. Did anyone actually use this and test it?

                                  I'm sure all the features are there, but the UX here is not worth 8x the monthly cost of another bank.

                                  I sincerely hope you work this out, because now I feel like I'm not a customer of a bank, I feel like I'm in a cult or some kind of weird fanclub. What kind of bank has an entire tab in the most important real estate in their app dedicated to blog posts showing how the bank is growing despite a pandemic? I don't want to see this when I check my bank balance.

                                  This update is a dumpster fire. You were in public beta for like 5 days and it shows. Yet all you post about is the "amazing" v3, yet clearly it is anything but amazing. You're ignoring your customers, and as a result, you're gonna lose them. I certainly won't be paying that amount of money to use an app that looks like it was drawn by a 3 year old child going through a minimalist phase.

                                    I've been with bunq since the beginning, when it was invite-only. Definitely had good times and advocated bunq to family, friends & colleagues, but I can't do that any longer.

                                    Why are there 'ads' for things like travel cards and premium accounts under the (way too big) + button when I already have a travel card and am part of a bunq premium pack?

                                    Why is there a tree/CO2 overview when I don't have the "ultra package" with the shiny card? It will always remain 0. You're a bank, not Greenpeace.

                                    Where are the buttons to block cards when they get lost/stolen?

                                    Why is there a button that shows how much "time I saved"? I don't care, that time can be considered as sunk costs.

                                    And I can go on, but I don't feel like it would matter as there's no communication whatsoever.

                                      Dit is gewoon niet werkbaar jongens. Ik ben alle connected accounts die ik en mijn vrouw delen kwijt in het overzicht. Mijn zakelijke rekening was onvindbaar (profiel wisselen door een long-press? Dat moet je ook maar nét weten). Kleurenschema is dramatisch.

                                      Rol in godsnaam terug naar de oude layout. Ik kan niet eens vinden hoe ik een betaling verstuur. En dat is nu primair waar we BUNQ voor gebruiken, geld betalen en ontvangen.

                                      Bizarre keuze om dit te releasen, bizar.